Dear Ryland Homes
"We are sure you have heard It all, but If you keep us Informed on your progress of the negotlatlons with the window manufacturer, you will have more patient home owners than angry ones."
--John and LaNell Cobarruvias Aug 28, 1989
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This is a copy of our first letter we wrote to Ryland after the water damage. We had noticed many homeowners picketing the sales office of Ryland and thought that a more common sense, respectable manner was more appropriate. 
Surely the third largest homebuilding in the United States wouldn't screw us!