In August1989 just 4 months after my home was built, a rainstorm caused considerable damage due to, in part,  defective windows installed in my home. These windows were also installed in hundreds of homes in my subdivision and in the Houston area. Ryland wrote the first letter to the homeowners. and after many weeks, we wrote to Ryland Homes.

Ryland in late August wrote again to the inform homeowners of the recommended procedure to fix the windows. this procedure was never performed.

And in late Sept Ryland again wrote to the homeowners. Upon further testing and evaluation of the General 1100 Series windows, Ryland Homes has concluded that there is a more complete and effective solution to this problem. They  installed "high quality" storm windows as a more "complete and effective solution". Yet read the results of the "further testing and evaluation" they conducted. The engineering studies show nothing close to a complete and effective solution, in fact it shows the solution did NOT solve the problem, and COULD cause further damage to the original windows. 

These studies were not disclosed to the homeowners and I found them in mid 1996 in The Ryland Group V. General Aluminum Corporation Cause NO. 89-053854. 

The engineering studies performed by Knight Engineering Services
can be viewed in text format or now can be downloed in PDF format.

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Below are pictures of my windows after the storm and 5 years later.
Timeline and and original letters will come soon. You can also read the first and  second engineering studies.

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View the damage to my 4 month old house below
View pictures of my current damage!